![]() Go into your mail client on each machine/device where there is an issue.Make sure your local email client settings are correct. If the status page shows the service is available but you still can't access your email via please contact us and we will raise a ticket with Heart Internet.Ģ.If you can't access your email then check to see if there is a known outage on Heart's Status page and keep checking back until it is cleared.If you can access your emails then the mail server is working, but you may need to check the server is not blacklisted if you can receive but not send emails (explained below).Visit and try to login with your email credentials.If it isn't you will need to renew your domain after which point your mailboxes should start to work again (with the correct Nameserver / DNS settings still in place), otherwise continue with the steps below if your domain is still active. Simply go to your domain address in a browser to make sure it is accessible as normal. Similarly, this applies if you are unable to send or receive email due to local configuration, operating system or IP blacklisting issues.ĭomain Expired? Check your domain has not expired first as this will stop all email accounts from working. Please refer to your local IT provider for this. This article is a quick guide to help you understand where the issue may lie if you are having problems with sending / receiving emails on local machines / devices.įor clients using our mailboxes, we provide mail servers via Heart Internet and support is provided up to the point of being able to access your mail boxes online via We provide the credentials for you to be able to set up your local mail clients but do not set these up nor support them. ![]() ![]() ![]() For assistance configuring these devices please refer to the phone provider.Solution home Support & FAQ's FAQ - Check Here First Unable to send and/or receive email from my local machine The above settings will allow you to receive your email on any smartphone or tablet device. Please note, we no longer offer direct support of smartphones. ![]() These accounts can be accessed with POP or IMAP using an email client, or using the webmail tool. Infinity Internet email accounts include addresses with domains of and other legacy domains. ![]()
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